IT Help Desk

The IT Help Desk is the first point of contact for the Department of Information Technology.  This centralized resource troubleshoots and provides information about computers, VoIP, printers, Information Technology (IT) project management, and application-related issues.  These requests are managed via a help desk software, allowing IT to track all user requests with a unique ticket number.  The software can be a valuable tool in analyzing and eliminating common or recurring problems in the county's computerized environment.